What Is MySage Sure and How Does It Work?

“MySage Sure” is the common name for the online portal connected to Sage’s suite of payroll and HR software. Sage provides business management solutions, and these cloud-based tools allow both employers and employees to manage payroll information. The systems are designed to streamline payment processes and human resources tasks, simplifying payroll for businesses and providing employees with direct access to their pay details.

Core Functionality and Features

Sage’s online payroll solutions automate the process of paying employees. The software calculates gross pay, withholds correct amounts for taxes like PAYE and National Insurance, and handles deductions for pensions or student loans. The system stays current with the latest tax legislation to ensure compliance and supports various pay frequencies, including weekly, bi-weekly, and monthly schedules.

The platform also includes HR functionalities, serving as a central database for employee records. A leave management component allows employers to track holidays and approve time-off requests. All approved leave is automatically reflected in payroll calculations, helping to maintain accuracy across all records.

The system generates and distributes employee documents like payslips and year-end summaries such as P60s. Employees receive secure online access to view and download their current and historical pay documents. This self-service capability reduces administrative tasks for the employer.

The software also simplifies workplace pensions and automatic enrolment. It can automatically assess the workforce to identify which employees are eligible for a pension scheme each time they are paid. The platform integrates with major pension providers like NEST and People’s Pensions, and it can manage communications by sending enrolment letters to employees. This ensures businesses meet their regulatory obligations with minimal manual effort.

Target Audience and Benefits

Sage’s online payroll and HR solutions are built for small to medium-sized businesses (SMBs) with up to 150 employees. These tools are beneficial for companies that lack a dedicated payroll department and need a straightforward, compliant method for managing payments. The system is designed to be intuitive, removing the need for specialized training.

For employers, the primary benefit is a reduction in administrative work, which minimizes errors and ensures payments are accurate. The cloud-based system allows payroll to be managed from any location, offering flexibility. Employees also benefit from a self-service portal, providing them with secure access to their pay information. Direct integration with software like Sage Accounting simplifies financial management by linking payroll expenses to the general ledger.

Navigating the Sage Sure Portal

Access to the online portal begins with an invitation from the employer. A welcome email contains a link for the employee to create a password and set up their account. For subsequent logins, users navigate to the designated Sage portal and enter their registered email and password.

Once logged in, an employee can find their pay documents in a dedicated “Payslips” or “Payslips and P60s” section. All published documents are listed by date and can be viewed in the browser or downloaded as PDF files. The mobile app offers similar functionality for on-the-go access.

For an employer, initiating a payroll run is a guided process. The dashboard highlights required tasks and walks the user through the steps to process payments. This involves confirming hours, reviewing calculations, and completing the pay run. Reports summarizing payroll or deductions are also available from a reporting menu.

Differentiating Sage Sure from Other Sage Products

Confusion can arise from Sage’s diverse product lineup, particularly between its cloud and desktop solutions. The primary online offering, Sage Business Cloud Payroll, is a true cloud product accessed entirely through a web browser, making it highly flexible. In contrast, Sage 50 Payroll is a desktop application that must be installed on a Windows computer, though it has cloud-connected features.

The target business size and complexity of needs are differentiators. Sage Business Cloud Payroll is for small businesses needing core payroll and HR functions. Sage 50 Payroll is for SMBs with advanced requirements, like detailed cost analysis, batch processing, and comprehensive reporting.

Functionality also varies between the two products. While both handle payroll, Sage 50 offers deeper features like sales and purchase order processing when integrated with Sage 50 Accounts. Sage Business Cloud focuses on a streamlined experience for core payroll and HR. The choice depends on whether a business prioritizes accessibility or requires the in-depth features of a desktop system.

Support and Troubleshooting

Login problems are a common issue for users. These are often caused by an incorrect password, the wrong email address, or the employer disabling access. First, verify the credentials are correct and that Caps Lock is off. If a password is forgotten, use the “Forgot Your Password?” link on the login page to start a reset.

If login issues persist, the employee may not have activated their account via the welcome email or could be using the wrong company domain. In these cases, the employee should contact their employer. The employer can confirm the profile is active, the correct email is on file, and resolve any profile-specific issues.