A Review of Mountain Crest Gardens Plants
This balanced review provides a complete look at the Mountain Crest Gardens experience, helping you evaluate the quality and service before placing an order.
Mountain Crest Gardens is an online plant retailer catering to a wide audience, from beginner hobbyists to seasoned collectors. The company has grown from a small operation into a large-scale online store offering a vast and diverse selection of plants. This guide explores the company’s product range, ordering process, and overall reputation.
Exploring Plant Offerings at Mountain Crest Gardens
Mountain Crest Gardens is known for its extensive collection of succulents and cacti, with a catalog of over 700 varieties. This selection includes both popular, easy-to-grow plants and more uncommon specimens for dedicated collectors. Prominent categories include hardy Sempervivum (Hens and Chicks), Sedum, Echeveria, and Haworthia, covering a spectrum of colors and forms.
The nursery provides plants in several formats to suit different projects. Individual succulents are sold in 2.0″ square plastic pots, fully rooted and ready for transplanting. For larger projects or collections, the company offers assorted trays and sets. The catalog also includes complementary items like specialty soil, pots, and accessories, providing a comprehensive resource for succulent care.
The Online Shopping and Shipping Experience
The online platform is designed for a straightforward user experience, with an intuitive layout that allows customers to navigate the catalog with ease. Product pages provide specific details for each plant, and the checkout process is streamlined. Customers can create an account to access a rewards program and can pay using major credit cards or PayPal.
A focus is placed on careful handling and shipping to ensure plants arrive in good condition. Plants are shipped on Mondays and Tuesdays to prevent them from being held in transit over a weekend. Packaging is a frequently praised aspect, with plants packed tightly using materials like biodegradable peanuts and shredded paper to minimize movement and soil spillage.
For customer assurance, Mountain Crest Gardens offers a 14-day quality guarantee on its plants and a 30-day window to address order issues with a refund, replacement, or store credit. Shipping costs are straightforward, with free shipping often available for orders that meet a certain threshold.
Customer Insights and Reputation
The general sentiment among customers is positive, with many highlighting the quality and health of the plants upon arrival. Reviewers frequently mention that the plants are well-packaged, leading to minimal damage during transit. The variety of succulents is another common point of praise.
While most experiences are positive, some customers have reported receiving plants that were damaged or smaller than expected, sometimes due to inconsistent packaging. However, many reviews also commend the responsive customer service team for quickly resolving issues when they arise. The company maintains a high rating across various review platforms.
What Sets Mountain Crest Gardens Apart
Mountain Crest Gardens distinguishes itself as a family-owned nursery established in 1995 with deep roots in horticulture. This background informs its focus on providing a well-curated selection of named succulent varieties, a feature that appeals to collectors. The company’s origins trace back to acquiring a large collection of hardy succulents, which formed the foundation of its catalog.
The business model is built on direct-to-consumer sales with no minimum order, making it accessible for both single plant and bulk purchases. They were early adopters of selling bulk succulent plug trays online, which remains an affordable option for large-scale planting. The company also provides customer education through detailed care guides and a blog with growing tips.